Journal article
Impact of error management culture on organizational performance, management-team performance and creativity in the hospitality industry
International Journal of Hospitality & Tourism Administration, Vol.21(4), pp.335-361
2020
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Abstract
The purpose of this study is to examine how organizational error management culture impacts organizational performance, management-team performance, and creativity in the hospitality industry. In addition, this study examined the mediating effect of management-team learning behavior between error management culture and outcomes. Data were collected from general managers of 148 hotels in China using survey questionnaires. Results indicated that general managers' perceptions of organizational error management culture had a significant impact on all outcome variables. Additionally, the study found the mediating effect of management-team learning behavior.
Details
- Title
- Impact of error management culture on organizational performance, management-team performance and creativity in the hospitality industry
- Creators
- Priyanko Guchait - University of HoustonYu Qin - Beijing International Studies UniversityJuan Madera - University of HoustonNan Hua - University of Central FloridaXingyu Wang - University of Houston
- Publication Details
- International Journal of Hospitality & Tourism Administration, Vol.21(4), pp.335-361
- Publisher
- Routledge
- Number of pages
- 27
- Identifiers
- 991013355563302368
- Copyright
- © 2018 Taylor & Francis.
- Academic Unit
- SCU Ventures; The Hotel School
- Language
- English
- Resource Type
- Journal article