Journal article
A Teaching Case on Information Systems Development Outsourcing: Lessons from a Failure
Communications of the Association for Information Systems, Vol.46(1), pp.679-705
06/2020
Metrics
10 Record Views
Abstract
Students and academics rarely receive an opportunity to investigate and learn from failed projects even though many organizations restrict access to information about failed projects in order to minimize reputational damage (Chua & Lam, 2005). However, failure cases can provide unique insights that one often ignores or cannot explore in successful projects (Lyytinen & Robey, 1999). To facilitate this learning, we present a teaching case based on an outsourced information systems development project that commenced in 2010 and was terminated in 2013. We observe the project’s failure from the viewpoint of the vendor to illustrate how misspecified requirements and insufficient understanding of the client organization’s specific requirements can lead to project failures. We derived the case description and analyses by conducting seven interviews with project team members and by analyzing 14 business requirement specification documents.
Details
- Title
- A Teaching Case on Information Systems Development Outsourcing: Lessons from a Failure
- Creators
- Subasinghage Maduka Nuwangi - Auckland University of TechnologyDarshana Sedera - Swinburne University of Technology
- Publication Details
- Communications of the Association for Information Systems, Vol.46(1), pp.679-705
- Publisher
- Association for Information Systems
- Identifiers
- 991012978865102368
- Copyright
- Copyright © 2020 by the Association for Information Systems. Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and full citation on the first page. Copyright for components of this work owned by others than the Association for Information Systems must be honored. Abstracting with credit is permitted. To copy otherwise, to republish, to post on servers, or to redistribute to lists requires prior specific permission and/or fee. Request permission to publish from: AIS Administrative Office, P.O. Box 2712 Atlanta, GA, 30301-2712 Attn: Reprints or via e-mail from publications@aisnet.org.
- Academic Unit
- Management; Faculty of Business, Law and Arts
- Language
- English
- Resource Type
- Journal article