Conference proceeding
The Effect of Leader Positive Affective Presence on Hospitality Employee Voice Quality
Academy of Management Annual Meeting Proceedings, Vol.2024(1)
Academy of Management Annual Conference, 84th (Chicago, USA, 09/08/2024–13/08/2024)
09/07/2024
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Abstract
A high-quality voice is important for hospitality employees to enhance service quality, customer satisfaction, and competitiveness. This study explored the impact of a leader's affective trait on hospitality employee voice quality from the perspective of feelings-as-information theory. The data from 212 pairs of leader–employee dyadic questionnaires in China revealed that leader positive affective presence positively affects hospitality employees' voice efficacy and their voice quality through voice efficacy. In addition, a definite relationship was identified between affective organizational commitment and voice efficacy when positively influencing hospitality employee voice quality. Furthermore, a substitution relationship was found between affective organizational commitment and voice efficacy in positively influencing hospitality employee voice quality; that is, the higher the level of employees’ affective organizational commitment, the lower the positive effect of voice efficacy in enhancing hospitality employee voice quality.
Details
- Title
- The Effect of Leader Positive Affective Presence on Hospitality Employee Voice Quality
- Creators
- Yuan Yuan - Xiamen UniversityJing Jiang - Beijing University of Posts and TelecommunicationsYu Qin - -
- Publication Details
- Academy of Management Annual Meeting Proceedings, Vol.2024(1)
- Conference
- Academy of Management Annual Conference, 84th (Chicago, USA, 09/08/2024–13/08/2024)
- Publisher
- Academy Of Management
- Identifiers
- 991013372744702368
- Academic Unit
- SCU Ventures; The Hotel School
- Language
- English
- Resource Type
- Conference proceeding