Book chapter
The Positive Impact of AI Adoption on Employees in the Banking Industry
Strengthening Human Relations in Organizations With AI, pp.131-158
IGI Global
03/2025
Metrics
70 Record Views
Abstract
Traditional banking has evolved with technological advancements, with AI now playing a vital role. The shift from outdated legacy systems to AI-powered solutions enhances customer service, boosts employee efficiency, and streamlines HR functions. This chapter highlights AI as a positive influencer rather than a negative in banking, improving employee productivity, job satisfaction, and professional development while acknowledging existing challenges. AI-driven automation reduces repetitive tasks, allowing employees to focus on strategic decision-making and problem-solving. In banking operations, AI strengthens fraud detection, risk assessment, and customer service. Within HR, it optimizes talent acquisition, performance evaluation, and workforce management. Despite concerns about job security, AI adoption creates new roles and upskilling opportunities. Building trust through transparency and explainable AI is crucial. Ultimately, AI transforms banking by augmenting human capabilities, fostering innovation, and enhancing the employee experience.
Details
- Title
- The Positive Impact of AI Adoption on Employees in the Banking Industry
- Creators
- Hasini Balage - Southern Cross UniversityDarshana Sedera - Southern Cross University
- Contributors
- Ezaz Ahmed (Editor) - Charles Sturt UniversityAbdul Razzaq Babar (Editor) - Western Sydney UniversityAtaus Samad (Editor) - Western Sydney UniversityRubina Islam Ahmed (Editor) - Charles Sturt UniversityGhassan Beydoun (Editor) - University of Technology Sydney
- Publication Details
- Strengthening Human Relations in Organizations With AI, pp.131-158
- Publisher
- IGI Global
- Identifiers
- 991013279011002368
- Copyright
- © 2025
- Academic Unit
- Management; Faculty of Business, Law and Arts
- Language
- English
- Resource Type
- Book chapter