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HEAL Symposium Report: Healthcare + Design = Innovation
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HEAL Symposium Report: Healthcare + Design = Innovation

Evonne Miller Professor, Satyan Chari Dr, Abbe Winter, Zoe Ryan, Jessica Cheers, Natalie Wright Dr, Anastasia Tyurina Dr, Judy Matthews Dr, Leighann Ness Wilson, Sarah Johnstone, …
QUT Design Lab
2021
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Abstract

This collaboration between designers and Queensland clinicians started in 2019, at the QUT Design Lab’s inaugural “Design Week” – with a theme of “Change by Design”, we worked with Clinical Excellence Queensland Fellows to re-envision and reimagine healthcare in a design sprint. The outcomes of the event were so inspiring, we knew that we had to continue the journey. Healthcare Excellence AcceLerator (HEAL): Over 2020-2021, HEAL – a collaboration hub co-led by the QUT Design Lab and the Healthcare Improvement Unit at Clinical Excellence Queensland – has acted as a bridge between the QUT design and innovation community and Queensland Health. Designers from the QUT Design Lab with their creative mindsets, skillsets, and participatory human centered co-design approaches have worked in collaboration with clinicians, consumers and improvement teams across Queensland Health to drive design-led innovation and accelerate healthcare improvement efforts across the state. HEAL has been a successful experiment, testing a novel idea: that engaging with and embedding designers into healthcare as agents of change might help tackle persistent evidence-based practice gaps, positively disrupt the system, drive innovation, and trigger transformative change in health services. HEAL designers and design researchers have collaborated on 20+ projects across 7 Queensland Hospital and Health Services, from Mt Isa to Cairns, Ipswich, and urban Brisbane. That these partnerships have triggered deep design-led trans-disciplinary dialogues, collaborations and innovations during the time of COVID-19 is a testament to the support of our project partners - the consumers, clinicians, local communities, policymakers, health system leaders and managers who are all committed to improving healthcare and excited about the potential of a design-led approach. We thank all of our partners for their enthusiastic support and look forward to continuing and growing our collaborations.

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