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"Working from home is one major disaster": An analysis of student feedback at a South African university during the Covid-19 lockdown
Journal article   Peer reviewed

"Working from home is one major disaster": An analysis of student feedback at a South African university during the Covid-19 lockdown

I. Fouche and Grant Andrews
Education and information technologies, Vol.27, pp.133-155
01/2022
DOI: https://doi.org/10.1007/s10639-021-10652-7
PMID: 34248388

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19 Times Cited - Web of Science

Abstract

Education & Educational Research Social Sciences Covid-19 Critical digital pedagogy Decolonisation Online learning Challenges
The Covid-19 global pandemic has resulted in many countries moving teaching and learning online. South Africa is a country with major inequalities in terms of access to electricity, internet and information technologies, which have created considerable problems for online learning at institutions of higher learning in the country. In this paper, we analyse student feedback from two large undergraduate English courses at a school of Education of a major South African university. We specifically focus on two qualitative questions which asked students about the challenges they faced and the skills they developed in online learning. Results are considered through the lens of critical digital pedagogies and decolonisation. Our findings indicate that a lack of access and resources, disruptive home environments and unfamiliarity with online learning methods were significant obstacles for students. In addition, many students indicated developing computer skills and learning how to use online resources during the courses. The study suggests that online teaching and learning in South Africa and similar contexts exacerbates inequalities, and must be accompanied by rigorous support structures for students who are vulnerable in these contexts.

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