'They don't really know why they're here' mental health professionals' perspectives of consumer representatives

Jody McPhee; Terri Warner; Tegan Cruwys; Brenda Happell; Brett Scholz

doi:10.1111/inm.13124

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'They don't really know why they're here' mental health professionals' perspectives of consumer representatives

Journal article

Open access

Peer reviewed

'They don't really know why they're here' mental health professionals' perspectives of consumer representatives

Jody McPhee, Terri Warner, Tegan Cruwys, Brenda Happell and Brett Scholz

International journal of mental health nursing, Vol.32(3), pp.819-828

06/2023

DOI: https://doi.org/10.1111/inm.13124

PMID: 36727283

Appears in Recent Faculty of Health Publications

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Abstract

lived experience representatives

health services administration

patient participation

consumer representatives

consumer leadership

organizational culture

lived experience leadership

community participation

There are several barriers to meaningful, non-tokenistic consumer representation in mental health, including stigma and negative attitudes towards consumers. The aim of this study was to examine mental health professionals' perspectives about collaborating with consumer representatives. Semi-structured interviews were conducted with 11 mental health professionals across Australia. Informed by the social identity framework, the findings are discussed in relation to the themes of (1) the need for greater clarity about the roles of consumer representatives, (2) perceptions about whether consumer representatives are held to equal professional standards, (3) understandings of consumers' place in organizational hierarchies, (4) facilitating more meaningful collaboration between consumer representatives and non-consumer health professionals and (5) the blurring of these identities when mental health professionals have lived experience. Findings suggest that the social identities of mental health consumer representatives (along with their organizational roles) are often unclear and need development within healthcare organizations. Leaders can provide guidance on group boundaries to enable effective collaboration. The implications for healthcare organizations and policy include the provision of clear frameworks for collaborative mental healthcare and clear roles, terminology and responsibilities for mental health consumer representatives.

Details

Title: 'They don't really know why they're here' mental health professionals' perspectives of consumer representatives
Creators: Jody McPhee - Australian National University
Terri Warner - Australian National University
Tegan Cruwys - Australian National University
Brenda Happell - Southern Cross University
Brett Scholz - Australian National University
Publication Details: International journal of mental health nursing, Vol.32(3), pp.819-828
Publisher: John Wiley & Sons Australia, Ltd.
Grant note: Open access publishing facilitated by Australian National University, as part of the Wiley - Australian National University agreement via the Council of Australian University Librarians.
Identifiers: 991013087217002368
Copyright: © 2023 The Authors. International Journal of Mental Health Nursing published by John Wiley & Sons Australia, Ltd. This is an open access article under the terms of the Creative Commons Attribution License, (https://creativecommons.org/licenses/by/4.0/).
Academic Unit: Faculty of Health
Language: English
Resource Type: Journal article

'They don't really know why they're here' mental health professionals' perspectives of consumer representatives

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