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The role of authentic leadership on healthcare Street-Level Bureaucrats' well-being during the pandemic
Journal article   Open access   Peer reviewed

The role of authentic leadership on healthcare Street-Level Bureaucrats' well-being during the pandemic

Nasim Salehi, Yvonne Brunetto and Tom Dick
Australian journal of public administration, Vol.82(2), pp.271-289
06/2023
DOI: https://doi.org/10.1111/1467-8500.12584
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Published (Version of record)CC BY V4.0,  Open Access
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The role of authentic leadership on healthcare Street-Level Bureaucrats’ well-being during the pandemicView
Published (Version of record)CC BY V4.0,  Open

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Abstract

Public Administration Social Sciences authentic leadership behaviour psychological Capital Street Level Bureaucrat's well-being work harassment
This study uses Conservation of Resources Theory, to explain Street-Level Bureaucrats’ (SLBs) workplace behavioural responses to threats to their well-being. We examine whether authentic leadership within street-level organisations positively impacts employee well-being by increasing SLBs’ perception of personal resources, and reducing their perceptions of work harassment. The research design comprises a survey that solicited quantitative and qualitative data from 163 healthcare SLBs working in Australian hospitals during the pandemic in April 2020. Analysis of the means indicates low levels of satisfaction with leadership and low levels of well-being for SLBs. The structural equation modelling findings show that poor leadership is associated with higher levels of work harassment and lower levels of employee well-being. Qualitative data support these findings. As healthcare workers were already listed as over-represented in the stress-related workers compensation statistics, one strategy may be to improve the level of organisational support by upskilling managers in authentic leadership behaviours with the aim of increasing their perception of support so as to increase employee well-being. This will benefit employees and their families, and the community they service.

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