The influence of pre-commitment and associated player-card technologies on decision making: design, research and implementation issues

This paper describes player knowledge, attitudes and practices associated with the use of cashless and card based gambling technologies in Australia and considers their influence on player decision making. The experience of gaming venues who have implemented these technologies is similarly considered. Factors that could maximise adoption success and deliver positive outcomes for these venues and their customers are explored. The evidence that unfolded during the two-stage qualitative study of these issues is presented with an emphasis on the implications of the findings for policy makers. Where appropriate, factors that might encourage partial and full use of these systems among players are highlighted. Finally, design, research and implementation issues related to mandatory and voluntary to use cashless and card based gambling schemes are discussed.