The Value of Codesign: The Effect of Customer Involvement in Service Design Teams

Journal article

Open access

Peer reviewed

Jakob Trischler, Simon J Pervan, Stephen J Kelly and Don R Scott

Journal of Service Research, Vol.21(1), pp.75-100

02/2018

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Title: The Value of Codesign: The Effect of Customer Involvement in Service Design Teams
Creators: Jakob Trischler - CTF Service Research Center, Karlstads Universitet, Karlstad, Sweden
Simon J Pervan - Swinburne Business School, Swinburne University, Hawthorn, Victoria, Australia
Stephen J Kelly - School of Management, Massey University, Palmerston North, New Zealand
Don R Scott - Southern Cross University, Lismore, New South Wales, Australia
Publication Details: Journal of Service Research, Vol.21(1), pp.75-100
Publisher: Sage Publications, Inc.
Identifiers: 991012926968702368
Academic Unit: Emeritus Faculty; School of Business and Tourism; Faculty of Business, Law and Arts; Office of the Vice Chancellor
Language: English
Resource Type: Journal article