Journal article
The Impact of Lower Level Management on Volunteers’ Workplace Outcomes in South African Non-profit Organisations: The Mediating Role of Supportive Supervisor Communication
Voluntas, Vol.30(1), pp.244-258
20/02/2018
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Source: InCites
Abstract
This study examined the influence of leader–member exchange on volunteers’ job satisfaction and intention to stay, using supportive supervisor communication as a mediator. A regression analysis undertaken showed that the independent variable (leader–member exchange) had a direct and significant impact on the dependent variables (volunteers’ job satisfaction and intention to stay) in community-based organisations in Eastern Cape, South Africa. Further analysis showed that supportive supervisor communication partially mediated the influence of leader–member exchange on job satisfaction and intention to stay in the community-based organisations examined. These findings confirm previous findings about the impact of workplace relationships on volunteers’ attitudes and behaviours, especially as they relate to the influence of supportive supervisor communication on the relationship between leader–member exchange and the identified workplace outcomes in this study. Implications of the findings for the management of volunteers in community-based organisations are discussed.
Details
- Title
- The Impact of Lower Level Management on Volunteers’ Workplace Outcomes in South African Non-profit Organisations: The Mediating Role of Supportive Supervisor Communication
- Creators
- Sam Erevbenagie Usadolo - Apex Research and Academic Development InstituteQueen Emwenkeke Usadolo - Southern Cross University
- Publication Details
- Voluntas, Vol.30(1), pp.244-258
- Identifiers
- 991012926975902368
- Copyright
- © International Society for Third-Sector Research and The John Hopkins University 2018
- Academic Unit
- Faculty of Business, Law and Arts; School of Business and Tourism
- Language
- English
- Resource Type
- Journal article