Journal article
Residents' place attachment and word-of-mouth behaviours: A tale of two cities
Journal of Hospitality and Tourism Management, Vol.36, pp.1-11
09/2018
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Source: InCites
Abstract
Factors that motivate residents to communicate with potential tourists have not received adequate attention from researchers. Based on the environmental psychology and tourism literature, this study focuses on local residents' positive word-of-mouth behaviour about their destination region through two communication channels. Dimensions of place attachment are proposed as determinants of two types (one-to-many and many-to-many) of online word-of-mouth behaviours. A theoretical structural model is tested based on an empirical study in Shanghai, China and Sydney, Australia. The research has implications for destination marketing managers in understanding how to involve local residents in the promotion of their tourism destinations.
Details
- Title
- Residents' place attachment and word-of-mouth behaviours: A tale of two cities
- Creators
- Ning (Chris) Chen - University of CanterburyLarry Dwyer - University of LjubljanaTracey Firth - Southern Cross University
- Publication Details
- Journal of Hospitality and Tourism Management, Vol.36, pp.1-11
- Publisher
- Elsevier Ltd
- Identifiers
- 991012927067802368
- Copyright
- © 2018 Published by Elsevier Ltd on behalf of CAUTHE - COUNCIL FOR AUSTRALASIAN TOURISM AND HOSPITALITY EDUCATION
- Academic Unit
- Management; Faculty of Business, Law and Arts
- Language
- English
- Resource Type
- Journal article