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Journal article
Mobile App Usage and Adoption Through the Lens of Cognitive, Affective and Behavioral Trust Constructs
International journal of human-computer interaction, Vol.First online, pp.1-25
27/07/2025
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Abstract
Whilst the rapid growth of Location-Based Services (LBS) apps offers greater utility, it also raises numerous privacy and security concerns, positing trust a critical factor in app adoption and usage. While trust is often treated as unidimensional in technology acceptance research, this study examines its multidimensional nature in the context of LBS usage. Using a mixed-methods approach, initial focus groups validated core trust constructs drawn from the existing literature. These discussions informed a quantitative survey of 324 app users. SEM tested a conceptual model linking Cognitive, Affective, and Behavioral Trust to LBS app adoption and usage. Results revealed significant paths: Behavioral Trust strongly predicted usage, Affective Trust mediated between Cognitive and Behavioral Trust, whilst no significant link was found between Cognitive and Behavioral Trust. These findings suggest that emotional trust, rather than purely cognitive factors, directly drives usage decisions, supporting the view that trust in LBS is inherently multidimensional.
Details
- Title
- Mobile App Usage and Adoption Through the Lens of Cognitive, Affective and Behavioral Trust Constructs
- Creators
- Michael J. Bryant - Southern Cross UniversitySimon J. Wilde - Southern Cross UniversityGeorge Coles - Southern Cross UniversityGolam Sorwar - Southern Cross UniversityVinh Bui - Southern Cross University
- Publication Details
- International journal of human-computer interaction, Vol.First online, pp.1-25
- Publisher
- Taylor & Francis
- Identifiers
- 991013301725502368
- Copyright
- © 2025 The Author(s).
- Academic Unit
- Information Technology; Management; Faculty of Science and Engineering; Faculty of Business, Law and Arts
- Language
- English
- Resource Type
- Journal article