Continuous quality improvement in Australian aged care facilities

Purpose of the research/paper: This study examines the continuous quality improvement process in Australian aged care organisations. In particular, it seeks to identify what measurement and monitoring instrument is best suited to monitor and measure the impact of changes in the Australian Aged Care Standards. Methodology: Action research Findings: The study finds that an indicator system can monitor and measure the impact of continuous improvement processes of the Australian aged care outcomes. The general level of knowledge and understanding of the use of CQI in aged care improved following workplace education and training. In particular, knowledge of data collection techniques improved among the aged care workers who participated in this project. The study finds that action research projects can increase workplace knowledge and improve work practices. Implications for theory: The study demonstrates that action research methodology can be used to develop a scientific and clinically significant indicator data collection system. Implications for practice: The paper demonstrates that changes in work practices require education, not just changes in policies and processes. Value of the paper: The findings of this research will be valuable to academics, practitioners, managers, consultants, and policy makers in the aged care industry.