Journal article
"Coming from a different place": Partnerships between consumers and health services for system change
Journal of clinical nursing, Vol.27(19-20), pp.3622-3629
01/10/2018
PMID: 29775507
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Abstract
Aims and objectivesThe aim of the current study is to explore whether and how the expectations of consumers to be representative influences consumers' ability to contribute to health services partnerships.
BackgroundHealth standards call for services to partner with consumers in service development and governance. While existing research criticises the assumption that individual mental health consumers working with mental health services must be representative of consumers more broadly, research has yet to explore whether this requirement exists for consumers of other health services. Requiring individual consumers to be representative of consumers more broadly marginalises and limits consumer involvement.
DesignA qualitative, exploratory design was employed.
MethodsConsumers (n=6), clinicians (n=7) and health managers (n=5) were interviewed about consumer participation in health services. Data analysis was conducted through the lens of social exchange theory and informed by discursive psychological principles.
ResultsThe current study extends the existing literature within mental health, finding that consumers of other health services are also held responsible for representing broader communities. Data also suggested that a requirement to be representative would marginalise consumers with a passion to bring about change in health systems.
ConclusionsThe findings suggest that organisations might need a culture change so that individual consumers are not expected to be representative of consumers more broadly and that participation be made more accessible for diverse groups of consumers.
Relevance to clinical practiceGiven the role that nurses might play as allies to consumers within health services, the findings of this study contribute to knowledge about the expectations placed on consumers and the ways that nurses might advocate for better partnerships.
Details
- Title
- "Coming from a different place": Partnerships between consumers and health services for system change
- Creators
- Brett Scholz - University of CanberraJulia Bocking - University of CanberraMichelle Banfield - Australian National UniversityChris Platania-Phung - University of CanberraBrenda Happell - University of Canberra
- Publication Details
- Journal of clinical nursing, Vol.27(19-20), pp.3622-3629
- Publisher
- Wiley
- Number of pages
- 8
- Grant note
- University of Canberra Health Research Institute Funding Grant
- Identifiers
- 991013035780402368
- Academic Unit
- Faculty of Health
- Language
- English
- Resource Type
- Journal article