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Collaborative Approach to Supporting Staff in a Mental Healthcare Setting: "Always There" Peer Support Program
Journal article   Peer reviewed

Collaborative Approach to Supporting Staff in a Mental Healthcare Setting: "Always There" Peer Support Program

Debby Morris, Jerneja Sveticic, Diana Grice, Kathryn Turner and Nicole Graham
Issues in mental health nursing, Vol.43(1), pp.42-50
2022
PMID: 34403302

Metrics

UN Sustainable Development Goals (SDGs)

This output has contributed to the advancement of the following goals:

#3 Good Health and Well-Being

Source: InCites

Abstract

Australia Counseling Organizational Culture Queensland Mental Health Peer Support Stress Trauma
This paper describes the development and implementation of a peer-support program Always There in a large public mental health service in Queensland, Australia. The program is modelled on Scott's three tier model of peer support, with trained responders providing emotional support to staff following a traumatic adverse event, or when experiencing acute or cumulative stress. Support is provided in complete confidentiality. Main lessons learned in the 2 years since the launch of the program are shared in this paper, outlining successes such as improvements in staff's perception of organisational culture, and challenges related to embedding the program to "business as usual".

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