Clinical handover of patients arriving by ambulance to the emergency department - a literature review

Nerolie Bost; Julia Crilly; Marianne Wallis; Elizabeth Patterson; Wendy Chaboyer

doi:10.1016/j.ienj.2009.11.006

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Clinical handover of patients arriving by ambulance to the emergency department - a literature review

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Clinical handover of patients arriving by ambulance to the emergency department - a literature review

Nerolie Bost, Julia Crilly, Marianne Wallis, Elizabeth Patterson and Wendy Chaboyer

International Emergency Nursing, Vol.18(4), pp.210-220

10/2010

DOI: https://doi.org/10.1016/j.ienj.2009.11.006

PMID: 20869662

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Abstract

Attitude of Health Personnel

Evidence-Based Practice

Models, Nursing

Humans

Models, Organizational

Continuity of Patient Care

Interprofessional Relations

Emergency Nursing - education

Patient Transfer - organization & administration

Health Services Needs and Demand

Total Quality Management

Emergency Nursing - organization & administration

Patient Care Team - organization & administration

Ambulances - organization & administration

Emergency Service, Hospital - organization & administration

Teaching Rounds - organization & administration

Nursing Evaluation Research

Practice Guidelines as Topic

Communication

Aim: To provide a critical review of research on clinical handover between the ambulance service and emergency department (ED) in hospitals. Method: Data base and hand searches were conducted using the keywords ambulance, handover, handoff, emergency department, emergency room, ER, communication, and clinical handover. Data were extracted, summarised and critically assessed to provide evidence of current clinical handover processes. Results: From 252 documents, eight studies fitted the inclusion criteria of clinical handover and the ambulance to ED patient transfer. Three themes were identified in the review: (1) important information may be missed during clinical handover; (2) structured handovers that include both written and verbal components may improve information exchange; (3) multidisciplinary education about the clinical handover process may encourage teamwork, a shared common language and a framework for minimum patient information to be transferred from the ambulance service to the hospital ED. Conclusion: Knowledge gaps exist concerning handover information, consequences of poor handover, transfer of responsibility, staff perception of handovers, staff training and evaluation of recommended strategies to improve clinical handover. Evidence of strategies being implemented and further research is required to examine the ongoing effects of implementing the strategies. © 2009 Elsevier Ltd.

Details

Title: Clinical handover of patients arriving by ambulance to the emergency department - a literature review
Creators: Nerolie Bost (Author) - Griffith University
Julia Crilly (Author) - Griffith University
Marianne Wallis (Author) - Griffith University
Elizabeth Patterson (Author) - Griffith University
Wendy Chaboyer (Author) - Griffith University
Publication Details: International Emergency Nursing, Vol.18(4), pp.210-220
Publisher: Elsevier Ltd; England
Identifiers: 991012926995702368
Academic Unit: Nursing; Faculty of Health
Language: English
Resource Type: Journal article

Clinical handover of patients arriving by ambulance to the emergency department - a literature review

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