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Burnout, resilience, and retention of child protection caseworkers
Journal article   Peer reviewed

Burnout, resilience, and retention of child protection caseworkers

Emily Hindman, Ella Wiseman and Peter Hassmen
Journal of public child welfare, Vol.18(5), pp.955-970
19/10/2024
DOI: https://doi.org/10.1080/15548732.2023.2278517
Appears in  Recent Faculty of Health Publications

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Abstract

Child protection out-of-home care employee retention burnout resilience work/life balance Health psychology Health and community services Occupational health
High child protection caseworker turnover diminishes care quality. While burnout is acknowledged, the impact of protective factors is unclear. This study examines caseworkers' burnout, individual resilience's protective role, and strategies for curbing turnover and preserving work-life balance. Results indicate that personal, work, and client-related subscales correlate highly. The moderating effect of resilience on burnout was significant yet marginal. Maintaining boundaries was the primary core theme reported in relation to strategies to maintain work-life balance. The results of this study highlight potentially modifiable factors likely to reduce caseworker turnover. Findings support the need for a collective re-evaluation of resilience as an individual responsibility to something that can be supported and fostered within the workplace for increasing employee retention.

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