Journal article
Bringing high IT-enabled productivity to fruition: The role of IT identity in small and medium-sized hotel enterprises
International journal of hospitality management, Vol.120, pp.1-17
07/2024
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Abstract
The hospitality industry has been increasingly adopting digitalization programs to improve the information technology (IT)-enabled productivity of their employees. However, due to limited resources and capabilities, small and medium-sized hotel enterprises (SMHEs) often resort to cost-effective digital technologies, resulting in an imperfect fit between IT and the organization. As a result, productivity falls short of expectations, posing a significant challenge for enterprises dealing with the resource constraints of implementing digital technologies. To address this issue, this study found a substitution effect between IT identity and the organizational fit of IT (OFI) in influencing IT-enabled productivity through a mixed-methods approach. Theoretical and practical implications are discussed.
Details
- Title
- Bringing high IT-enabled productivity to fruition: The role of IT identity in small and medium-sized hotel enterprises
- Creators
- Linlin Su - University of International Business and EconomicsShixuan Fu - University of Science and Technology BeijingYu Qin - Beijing International Studies UniversityBin Li - Beijing International Studies University
- Publication Details
- International journal of hospitality management, Vol.120, pp.1-17
- Publisher
- Elsevier Ltd
- Grant note
- National Natural Science Foundation of China: 72371023, 72001005, 72332010, 72394372 National Social Science Fund of China: 21FGLB061 Excellent Young Talents Program of Beijing International Studies Uni-versity: BJTD22A002
We thank the National Natural Science Foundation of China (Grant No. 72371023, No. 72001005, No. 72332010, No. 72394372) for providing funding for part of this research. We also thank the funding from National Social Science Fund of China (No. 21FGLB061) and Excellent Young Talents Program of Beijing International Studies Uni-versity [grant number: BJTD22A002] .
- Identifiers
- 991013236113802368
- Copyright
- © 2024 Elsevier Ltd
- Academic Unit
- Office of the PVC (Academic Innovation); The Hotel School
- Language
- English
- Resource Type
- Journal article