Files and links (1)
Published (Version of record)CC BY-NC-ND V4.0, Open
Journal article
Antecedents of emergency services' Street Level Bureaucrats' (SLBs) delivery of public value: an exploratory study
Public management review, Vol.First online, pp.1-21
27/03/2025
Metrics
25 Record Views
Abstract
Street Level Organisations (SLOs) determine the Psychosocial Safety Climate (PSC) in their workplaces and we examine pathways from SLBs' PSC and Public Service Motivation (PSM) to discretionary power, work stress, wellbeing and the subsequent delivery of public value. The structural equation modelling results from 195 Australian police, fire, ambulance, and emergency services workers indicate that PSC had a more significant role in explaining SLBs' delivery of public value compared with PSM. The implication is that SLOs' management must ensure psychosocially safe and supportive workplaces conducive to building SLBs' wellbeing, because that is the pathway for delivering public value.
Details
- Title
- Antecedents of emergency services' Street Level Bureaucrats' (SLBs) delivery of public value: an exploratory study
- Creators
- Yvonne Brunetto - Southern Cross UniversityBen Farr-Wharton - Edith Cowan UniversityAglae Hernandez Grande - Edith Cowan UniversityFleur Sharafizad - Edith Cowan UniversityMatthew Richman - Tasmania Department of Emergency Services (Australia, Tasmania)
- Publication Details
- Public management review, Vol.First online, pp.1-21
- Publisher
- Taylor & Francis
- Number of pages
- 21
- Grant note
- The work was supported by the Tasmanian Department of Emergency Services.
- Identifiers
- 991013274307202368
- Copyright
- © 2025 The Author(s).
- Academic Unit
- Management; Faculty of Business, Law and Arts
- Language
- English
- Resource Type
- Journal article