Journal article
A social exchange perspective for achieving safety culture in healthcare organizations
International Journal of Public Sector Management
2018
Metrics
51 Record Views
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Source: InCites
Abstract
<p>Purpose: Using social exchange theory (SET) and Cooper’s (2000) model, the purpose of this paper is to operationalise a comprehensive model of safety culture and tests whether SET factors (supervisor-employee relationships and engagement) predict safety culture in a causal chain.<br />Design/methodology/approach: The model was tested using surveys from 648 healthcare staff in an Italian acute care hospital and analysed using structural equation modelling. <br />Findings: Safety behaviours of clinical staff can be explained by the quality of the supervisor-employee relationship, their engagement, their feelings about safety and the quality of organisational support. <br />Practical implications: The model provides a roadmap for strategically embedding effective safe behaviours. Management needs to improve healthcare staff’s workplace relationships to enhance engagement and to shape beliefs about safety practices. <br />Originality/value: The contribution of this paper is that it has empirically developed and tested a comprehensive model of safety culture that identifies a causal chain for healthcare managers to follow so as to embed an effective safety culture.</p>
Details
- Title
- A social exchange perspective for achieving safety culture in healthcare organizations
- Creators
- Elisabetta Trinchero - CERGAS-SDA Bocconi School of Management, ItalyBen Farr-Wharton - University of Technology, AustraliaYvonne O Brunetto - Southern Cross University, Australia
- Publication Details
- International Journal of Public Sector Management
- Identifiers
- 1949; 991012820807702368
- Academic Unit
- School of Business and Tourism; Management; Faculty of Business, Law and Arts
- Resource Type
- Journal article