E-business adoption in micro business in NSW, Australia : does the government tick the right boxes? A qualitative multiple case study

This research was conducted using a multiple single-case studies methodology to gain a deeper understanding of the adoption factors behind New South Wales (NSW) micro enterprises owners’ decision to implement e-business and their perception of the government induced factors that may influence them to adopt the technology. These induced factors were examined through the conceptual Technological-Organisation-Environment (TOE) framework, the Institutional Theory, Task Technology Fit and User resistance theory. The research investigated the leadership role of the government’s e-government initiatives, the regulatory framework, financial, human and information and communications technology infrastructure to support micro businesses in adopting e-business.