Cutting the apron strings: where is the support after a system implementation?
 

Cutting the apron strings: where is the support after a system implementation?

Maureen Bezanson Margie Pembroke
VALA 2022 Bring It On! Libraries/Technology and the Future (Melbourne, Australia, 14/06/2022 - 16/06/2022)
01/06/2022

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Cutting the apron strings119.07 kB
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Cutting the apron strings: where is the support after a system implementation?
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Case studies tend to focus on implementations and the experience of putting a system in place with vendor support. What happens once the apron strings are severed? This paper discusses the experiences at Southern Cross University Library working with new and old systems. We will look at a systems lifecycle using the metaphor of child-rearing from infancy, toddler tantrums, the rambunctious teenager, getting kicked out of home, and the prodigal daughter.