- Title
- Using SERVQUAL as a management tool in the provision of welfare services
- Creators
- Stephen J Kelly - Southern Cross UniversityKaren McFadyen - Southern Cross UniversityJennifer L Harrison - Southern Cross University
- Conference
- Proceedings of the tenth biennial World Marketing Congress : global marketing issues at the turn of the millennium (Cardiff, Wales, 28 June - 1 July)
- Publisher
- Academy of Marketing Science; Cardiff, Wales
- Identifiers
- 1041; 991012821434502368
- Academic Unit
- School of Business and Tourism; Faculty of Business, Law and Arts; Management
- Resource Type
- Conference paper
Conference paper
Using SERVQUAL as a management tool in the provision of welfare services
Academy of Marketing Science
Proceedings of the tenth biennial World Marketing Congress : global marketing issues at the turn of the millennium (Cardiff, Wales, 28 June - 1 July)
2001
Metrics
24 Record Views