Responsible gambling in NSW clubs: perceptions, prospects and problems

The registered clubs industry dominates machine gaming in NSW, being the main vehicle for its expansion to an extent unparalleled in any other jurisdiction on a per capita basis. However, with growing recognition that machine gaming is responsible for loss of control amongst many problem gamblers, social responsibility in machine gaming is emerging as a management issue for gaming venues. This paper summarises a research project conducted for the Club Managers' Association Australia, into the implementation of more responsible gaming practices in NSW clubs. The study explored the perceptions, attitudes and opinions about responsible gambling of a small number of club managers, to illuminate their opportunities and concerns with implementing responsible gaming strategies. The findings revealed that, while club managers have limited nderstanding of problem gambling, they recognise the seriousness of its impacts. Generally, they displayed a positive attitude towards more responsible provision of gaming in NSW clubs and a recognition that this would be in the best long-term interests of the industry. The managers also acknowledged that the club industry is currently insufficiently proactive in responsible gaming, with minimal implementation of any harm minimisation strategies to date. However, many barriers and concerns were also raised. In the absence of a legislative approach to responsible provision of gaming, the implementation of responsible gaming strategies in NSW clubs will certainly face some resistance. The acceptance and effective implementation of such strategies will depend largely on an appropriate approach to their development and dissemination, and on how effectively they are marketed to the club community.