- Title
- GROVQUAL: a new research tool for measuring excessive "service" in hospitality
- Creators
- Ron Dowell - Southern Cross UniversityNerilee Hing - Southern Cross UniversityNeil Leiper - Southern Cross University
- Publication Details
- p.543
- Conference
- CAUTHE 1998: Progress in Tourism and Hospitality Management; proceedings of the Eighth Australian Tourism and Hospitality Research Conference (Gold Coast, Qld, 11-14 February)
- Publisher
- Council for Australian University Tourism and Hospitality Education
- Number of pages
- 543-543
- Identifiers
- 1861; 991012821941202368
- Academic Unit
- School of Business and Tourism; Centre for Gambling Education and Research; Faculty of Business, Law and Arts; Faculty of Education
- Resource Type
- Conference paper
Conference paper
GROVQUAL: a new research tool for measuring excessive "service" in hospitality
p.543
Council for Australian University Tourism and Hospitality Education
CAUTHE 1998: Progress in Tourism and Hospitality Management; proceedings of the Eighth Australian Tourism and Hospitality Research Conference (Gold Coast, Qld, 11-14 February)
1998
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