Book chapter
Formal and Functional Social Exchange Relationships in the Public Sector
The Handbook of Public Sector Communication, pp.127-138
Handbooks in Communication and Media, Wiley
07/02/2020
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Abstract
This chapter focuses on the behavioral elements that shape, and are shaped by, public sector communication. Building on Lipsky's “street level bureaucrat” theory, it highlights the power of front-line public sector employees, through their communication, in diluting or ruining “good intentions” or innovating, enhancing, and improving ill-conceived plans through autonomous decision-making. The chapter explores the prominent dimensions that social exchanges take in public sector contexts, noting the impact that context has on shaping the kinds of relationships formed between public employees. In so doing, evidence is presented, emanating from a significant body of work amassed over almost 15 years, concerning the way that public organizations and their employees operate, and the impact of this on one form of communication (social exchange relationships). Through this, the chapter contributes to the emerging field of behavioral public administration, and a behavioral understanding of communication and its consequences, at the individual level of analysis of public organizations.
Details
- Title
- Formal and Functional Social Exchange Relationships in the Public Sector
- Creators
- Ben Farr-Wharton - University of Technology SydneyYvonne Brunetto - Southern Cross UniversityKate Shacklock - Griffith University
- Contributors
- Vilma Luoma-aho (Editor)Maria-Jose Canel (Editor)
- Publication Details
- The Handbook of Public Sector Communication, pp.127-138
- Series
- Handbooks in Communication and Media
- Publisher
- Wiley
- Number of pages
- 12
- Identifiers
- 991013097817802368
- Copyright
- © 2020 John Wiley & Sons, Inc.
- Academic Unit
- Management; Faculty of Business, Law and Arts
- Language
- English
- Resource Type
- Book chapter