Book chapter
Factors of website success in small and medium enterprises: an Indonesian study
E-Business in the 21st century : realities challenges and outlook, pp.331-364
Intelligent information systems, 2, World Scientific Publishing Company
2010
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23 Record Views
Abstract
This study examined a model of website success, which was built on DeLoan and McLean's (1992, 2003) information system success model. The data were collected via surveying 550 Indonesian small and medium enterprises (SMEs) and were analyzed through Partial Least Square (PLS) approach. The results indicate that quality of website and trust are significant factors that influence use of the website, which, in turn, has influence on organizational performance. In the meantime, quality of website and website use are found to have significant impact on website users' satisfaction, which, in turn, is positively associated with organizational performance. The results of this study provide practical suggestions to organizations that are embarking on e-commerce websites in Indonesian and across the globe.
Details
- Title
- Factors of website success in small and medium enterprises: an Indonesian study
- Creators
- Vera PujaniJun Xu - Southern Cross UniversityMohammed Quaddus
- Contributors
- Jun Xu (Editor of compilation) - Southern Cross University, School of Business and TourismMohammed Quaddus (Editor of compilation)
- Publication Details
- E-Business in the 21st century : realities challenges and outlook, pp.331-364
- Series
- Intelligent information systems; 2
- Publisher
- World Scientific Publishing Company; Singapore
- Identifiers
- 1891; 991012821482702368
- Academic Unit
- School of Business and Tourism; Faculty of Business, Law and Arts
- Resource Type
- Book chapter