Book chapter
Building the Evidence for an Emotionally Intelligent Workforce: What Drives Positive Experiences of Mental Health Service
Emotional Intelligence for Health and Social Care Practice, pp.20-46
Routledge, 1st
2026
Appears in Recent Faculty of Health Publications
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Abstract
In Chapter 1, we paid particular attention to varied models of emotional intelligence (EI) and identified that these models all shared specific capabilities such as perceiving and influencing the emotions of self and others accurately, and being genuine, and trustworthy. While we introduced the idea that working effectively in mental health settings requires precisely such a skill set, we offered only scant evidence to support that assertion.
In this chapter, we examine that evidence to establish the need for all disciplines working with people experiencing mental health challenges to prioritise practising and enacting EI capabilities. This chapter offers a synthesis of evidence on positive experiences of mental health service delivery that situates EI as a pivotal factor in positive experiences of mental health services.
Details
- Title
- Building the Evidence for an Emotionally Intelligent Workforce: What Drives Positive Experiences of Mental Health Service
- Creators
- John Hurley - Southern Cross UniversityPaul Linsley - University of East Anglia
- Contributors
- Paul Linsley (Editor) - University of East AngliaJohn Hurley (Editor) - Southern Cross University
- Publication Details
- Emotional Intelligence for Health and Social Care Practice, pp.20-46
- Publisher
- Routledge; London, UK
- Edition
- 1st
- Number of pages
- 23
- Identifiers
- 991013372060802368
- Copyright
- © 2026 selection and editorial matter, John Hurley and Paul Linsley; individual chapters, the contributors.
- Academic Unit
- Human Sciences; Nursing; Faculty of Health
- Language
- English
- Resource Type
- Book chapter